Pūlama Ka Heke Expands ERMAT to Improve Access to Care

Pūlama Ka Heke News Release

Pūlama Ka Heke (PKH) is pleased to announce an enhancement to its Kaulele a Ola (Essential Rural Medical Air Transport – ERMAT) program, further improving access to off-island medical care for residents of Molokai and Lānaʻi.

To reduce delays in care, PKH has updated its referral process. While the patient’s Primary Care Provider (PCP) remains the primary source for all referrals, treating specialists can now submit referrals directly when a PCP is unable to do so.

Updated Referral Process:

Primary Pathway: The patient’s PCP continues to be the required starting point for submitting referrals. This ensures proper coordination of your overall healthcare.

Specialist Pathway: If a PCP is unable to submit the request, the treating specialist’s office can now submit the ERMAT referral directly to Pūlama Ka Heke.

Appointment Confirmation Required: All provider referrals must include a confirmed appointment date and time before they can be processed.

Timely Coordination: Once a completed referral is received from a doctor’s office, PKH aims to secure flights within two (2) business days and provide itineraries shortly thereafter.

This enhanced flexibility reflects PKH’s ongoing commitment to adapting the ERMAT program based on community needs, provider feedback, and real-time operational experience.

Kaulele a Ola is supported by the Hawaiʻi State Department of Health and represents a collaborative effort with healthcare providers, clinics, and community partners across Molokai, Lānaʻi, Maui and Oʻahu.

For more information about Kaulele a Ola or to access provider referral resources, visit https://www.pulamakh.org/kauleleaola.