Customer Service Excellence – New Course at MCC Molokai

The Molokai Rural Development Project is pleased to announce a tuition-free course for Molokai’s workforce in hospitality and customer service-based industries. The course, HOST 90V- Customer Service Excellence- is scheduled from 6:00 – 9:00 PM on Tuesdays from January 9- May 10, 2007. The instructor selected for the course is Ms. Tanya Will.

A variety of topics will be discussed including general customer service, dealing with difficult customers, human resources, communications and telephone etiquette, travel industry components, sales and marketing, and cultural sensitivity.

Enrollment is on a first come, first served basis and is limited. To allow the employees of as many businesses as possible to participate, we ask that each employer initially send only two employees to the course. Employers should contact MCC Molokai at 553-4490 ex 21 as soon as possible for information.

To allow the unemployed, underemployed and the community at large to participate, potential students should contact Susan Nartatez, MCC Molokai Counselor, at 553-4490 ex 23. Additional students will be enrolled on a space available basis. As a UH course, all students will have to complete a UH Common Application form, as well as to submit the TB/MMR clearances. Late fees will apply so plan to register early!

This course is part of the Molokai Responsible Tourism Initiative in partnership with the Molokai Education Center.