Electric Walk-in Payment Centers Permanently Close
Hawaiian Electric News Release
Hawaiian Electric’s walk-in payment centers in Honolulu, Kahului, Hilo, Kona and Molokai, closed since the onset of the COVID-19 pandemic, will permanently shut their doors due to declining use and customers adapting to other payment options.
The company is encouraging customers to enroll for online services through its Online Customer Service Center or mobile app. Online, customers may start, stop or move service requests, request payment arrangements through an authenticated channel, report payment, submit billing inquiries, schedule one-time or automatic bill payment, as well as report and check status on outages.
The payment centers were closed in mid-March to keep customers and employees safe during the COVID-19 pandemic, and they have remained closed.…